A Local Garage Committed to Quality and Customer Service
Smiths of Fleet is a reputable, independent garage serving the needs of Fleet and the surrounding areas. We take pride in providing high-quality car repairs and servicing, ensuring your vehicle is always running smoothly and efficiently.
Experienced and Skilled Team
Our team of experienced technicians are highly skilled and qualified in all aspects of vehicle maintenance and repair. Led by proprietor and workshop manager John Smith, our staff is dedicated to delivering exceptional customer service and upholding the highest standards in every repair.
Comprehensive Services
From routine servicing and MOT checks to more complex repairs like engine diagnostics and gearbox repairs, we offer a comprehensive range of services to cater to your every need. Our services include:
- Car Servicing & MOT: Routine servicing to keep your vehicle in optimal condition and ensure a smooth MOT pass.
- Car Repairs: Repairing all major and minor mechanical issues, from brake replacements to gearbox repairs.
- MOT Preparation: Ensuring your vehicle meets all MOT requirements before you take the test.
- Vehicle Health Checks: Comprehensive inspections to identify potential problems and prevent costly breakdowns.
- Diagnostic Services: Accurate diagnosis of electrical and mechanical problems.
Customer-Focused Approach
At Smiths of Fleet, we understand that your car is an important part of your life. We are dedicated to providing a friendly and transparent service, regularly communicating with you throughout the repair process. We also offer a courtesy car service to ensure your convenience.
We are committed to
- Providing honest and upfront estimates.
- Using quality parts and materials.
- Completing repairs on time and within budget.
- Treating your vehicle with the utmost care and attention.
Overview of Reviews
Positive Experiences
The majority of customers have had a positive experience with Smiths of Fleet garage, praising the friendly and knowledgeable mechanics, transparent pricing, and excellent customer service.
Rude Receptionist
However, one customer had a negative experience with a rude receptionist, which led to reluctance to return to the garage.
Issue with Quotation
Another customer had an issue with a quotation, which was resolved by the owner, John, who offered a discount and demonstrated excellent customer service skills. However, the customer's girlfriend had a bad experience with John's sister, Penny, who was rude and dismissive.
Staff and Customer Service
The staff, particularly John, were praised for their friendly and knowledgeable approach, with many customers commenting on the excellent customer service.
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