Protecting Your Assets, Securing Your Future.
Our Story
Since 1954, Saffron has been providing security, comfort, and peace of mind to the people of East Anglia. With over 60 years of experience, we have built a reputation for delivering exceptional customer service, tailored to meet the specific needs of our clients. Our friendly and experienced staff are committed to providing the highest possible standards of customer service, which is reflected in our impressive business retention rate of over 90%.
Our Mission
At Saffron, we believe that our clients deserve the best possible service, and we strive to provide exactly that. We understand that every client is unique, and we take the time to get to know you and your business, tailoring our services to meet your specific needs. Whether you're a small startup or an established company, we're here to help you protect your assets, people, and livelihood.
Our Services
We offer a comprehensive range of insurance services, designed to meet the diverse needs of our clients. From business liabilities to personal insurance, we've got you covered. Our team of experts is dedicated to providing expert advice and guidance, helping you make informed decisions about your insurance needs.
Business Insurance
We understand that your business is your livelihood, and we're here to help you protect it. Our business insurance services include liabilities, assets, people, vehicles, and income protection, among others. We'll work with you to identify potential risks and develop strategies to mitigate them, giving you the peace of mind you need to focus on what matters most - running your business.
Private Clients
In addition to our business insurance services, we also offer a range of personal insurance options, designed to meet the unique needs of our private clients. From home and motor insurance to travel and health insurance, we've got you covered. Our team of experts is dedicated to providing personalized service, tailored to meet your specific needs.
Community Involvement
At Saffron, we're committed to giving back to our community. We believe in supporting local charities, clubs, and community activities, and we encourage our employees to volunteer their time and talents to make a positive impact on our community.
Careers
If you're looking for a career in insurance, we'd love to hear from you. We're committed to developing and investing in our staff, providing the training and support you need to succeed. Whether you're just starting out or looking to take the next step in your career, we encourage you to get in touch and explore the opportunities available at Saffron.
Customer Experience
The reviews suggest that the company's customer service is a mixed bag. On the one hand, some customers have reported feeling welcomed and valued by the staff, who are knowledgeable and competent. On the other hand, others have experienced unhelpful and even rude treatment from employees.
Staff Competence and Attitude
Jeremy Clipstone's review highlights the company's commitment to staff development, with employees continually improving their skills through various qualifications. However, Needa Bokhari's review paints a different picture, with staff members appearing miserable and unhelpful.
Product and Pricing
Susan Wilson's review suggests that the company's insurance products can offer competitive pricing, with a quote that was 140 cheaper than the alternative. This suggests that the company may be a viable option for those looking for affordable insurance.
Concerns and Complaints
Holly Howard's review raises concerns about the company's communication methods, with harassing phone calls and requests for personal information making her feel uncomfortable and unsure about the company's legitimacy. Needa Bokhari's review also expresses disappointment with the lack of help and politeness from the staff during their visit.
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