Get the cover you need at a price you can afford
NCI Insurance is a UK-based insurance broker specializing in key personal lines insurance products, including car, pet, and breakdown cover. Our mission is to provide good levels of cover and excellent service at affordable prices. We have been helping customers for over 20 years with their insurance needs, and our team of experts are dedicated to finding the right policy for you.
Our History
NCI started from scratch in 2000 with a single product - breakdown recovery. The aim was to offer members an alternative to the well-known brands in the breakdown and recovery industry. By offering competitive rates and excellent service, we grew rapidly and now have hundreds of thousands of customers across our product portfolio.
Our Services
We offer a comprehensive range of products, including:
- Car Insurance: Flexible car insurance policies tailored to your needs, with multi-car policies available.
- Pet Insurance: Premium pet protection for your dog, cat, or rabbit, with standard and lifetime policies available.
- Breakdown Cover: Rescuemycar.com's breakdown cover, with a range of options and add-ons to suit your needs.
- European Breakdown Cover: Get cover that travels with you, with one of our European breakdown cover policies.
Our Mission
Our mission is to offer good levels of cover and great service that will match your needs at prices that are affordable. We are committed to providing our customers with the best possible experience, and our team of experts are always happy to help.
Overall Experience
The overall experience with NCI is mixed, with some customers having a positive experience and others having a negative one.
Positive Aspects
Some customers praised the company for their friendly and helpful customer service, with some even naming specific representatives who assisted them. Others appreciated the competitive pricing and ease of renewal process.
Negative Aspects
On the other hand, many customers expressed frustration with the company's customer service, citing long wait times, unhelpful representatives, and inconsistent communication. Some customers also felt misled by the company's pricing, finding that the initial quotes were not honored, and additional fees were added later. Others had issues with the cancellation process, with some feeling ripped off by the cancellation fees and others experiencing difficulties with the return of deposits.
Common Complaints
Some common complaints included:
- Long wait times: Many customers expressed frustration with the long wait times when trying to contact the company's customer service.
- Poor customer service: Several customers felt that the customer service representatives were unhelpful and unprofessional.
- Pricing issues: Some customers felt misled by the company's pricing, finding that the initial quotes were not honored, and additional fees were added later.
- Cancellation issues: Some customers experienced difficulties with the cancellation process, including receiving unexpected fees and struggling to get refunds.
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