Relax, Rejuvenate, Revitalize
Welcome to The Urban Sanctuary, a luxurious 11-room beauty salon in Haywards Heath, where we pride ourselves on offering the very best treatments and products the beauty industry has to offer. Our team of highly trained therapists are dedicated to providing exceptional customer care and attention to detail, ensuring that your time with us is truly memorable.
Our Philosophy
At The Urban Sanctuary, we believe that everyone deserves to feel pampered and relaxed. That's why we offer a wide range of treatments, from facials and body treatments to waxing, threading, and massage. We use only the highest quality products from respected brands such as Comfort Zone, DermaQuest, Dermalux, Crystal Clear, CACI, Artistic, Lycon, and Sienna X to ensure that you get the best results from your treatments. Our therapists are trained to tailor each treatment to your individual needs, ensuring that you leave feeling refreshed, revitalized, and confident.
Our Services
We offer a comprehensive range of treatments to suit all skin types and concerns. Our facial treatments include Advanced Skinstorm Facial, Crystal Clear Facials, DermaQuest Facials, and Dermalux LED Light Therapy. Our body treatments include CACI Face and Body Treatments, Waxing, Threading, and Massage. We also offer a range of eye treatments, including Microblading, as well as makeup and tanning services. For those looking for something special, we offer signature treatments, including Radio Frequency Facials and IBX Nail Repair System.
Our Team
Our team of therapists are highly trained and experienced in their fields. They are dedicated to providing exceptional customer care and attention to detail, ensuring that you feel comfortable and relaxed throughout your treatment. We are proud of our award-winning salon, and we constantly strive to improve and expand our services to meet the needs of our clients.
Our Commitment
At The Urban Sanctuary, we are committed to making your experience with us as enjoyable and beneficial as possible. We believe that everyone deserves to feel pampered and relaxed, and we strive to provide a welcoming and calming environment for all our clients. We are dedicated to staying up-to-date with the latest developments in the beauty industry, ensuring that our treatments and products are always of the highest quality.
Overall Experience
The reviews for the Urban Sanctuary are overwhelmingly positive, with several customers praising the friendly and welcoming staff, excellent treatment services, and calming atmosphere. Many reviewers have given 5-star ratings, indicating a high level of satisfaction with their experience.
Professionalism and Treatment Services
The Urban Sanctuary's therapists have been praised for their professionalism, expertise, and attention to detail. Customers have specifically commended the massages, waxing, facials, and lash treatments, stating that they were exceptional and left them feeling relaxed and pampered. Staff members have been praised for being friendly, gentle, and accommodating, making customers feel at ease and comfortable throughout their appointments.
Cleanliness and Environment
The salon has been described as clean, warm, and inviting, with reviewers noting that the property is well-presented and has a relaxing atmosphere. The music and scents used during treatments have also been praised, helping to create a calming and soothing environment.
Staff
In addition to their professionalism and expertise, the Urban Sanctuary's staff have been praised for being kind, compassionate, and understanding. Many reviewers have commented on the staff's willingness to listen and make adjustments to ensure that customers feel comfortable and relaxed during their treatments.
Negative Feedback
Unfortunately, one customer had a poor experience with the salon. Filipe Santos rated the salon 1 star and expressed disappointment and frustration with the lack of professionalism and communication from the staff. He stated that his wife's appointment was cancelled at the last minute and that the staff seemed unaware of how to manage customer expectations.
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