Maximize Your Movement, Minimize Your Pain
A Legacy Built on Expertise and Client Satisfaction
Donald Ross Residential stands proudly as a leading estate agency in Ayrshire, Scotland. Founded in 1985, our unwavering commitment to excellence has propelled us to become the premier Sales and Lettings agency in the region. With over 100 years of combined local knowledge amongst our team, we leverage our expertise to ensure every client receives the most informed and dedicated service possible.
What Sets Us Apart?
Our dedication to achieving exceptional results sets us apart. We combine innovative marketing strategies with extensive local expertise to guarantee the highest potential value for your property. Additionally, we offer:
- Market-leading professional photography: Showcase your property at its best with stunning visuals.
- Largest active buyer database in the area: Access a vast network of potential buyers and tenants.
- Decades of trusted, award-winning service: Rest assured with an agency that has consistently ranked among the top 2% of all estate agents in the UK.
Why Choose Donald Ross Residential?
- Free Valuations: Understand the true market value of your property without any obligation.
- Sell Your Property Quickly: Benefit from our comprehensive guide and efficient processes.
- Competitive Fees: Choose between competitive percentage or fixed commission options.
- Dedicated Local Expertise: Our team lives and works in the communities they serve, providing invaluable local insight.
- Guaranteed Rent On Time: Receive your rental income with guaranteed payment while your property is tenanted.
A Commitment to Excellence
The Donald Ross Residential team is driven by a passion for property and a commitment to delivering exceptional client experiences. We prioritize constant communication, providing regular updates and ensuring your concerns are addressed promptly. We are committed to exceeding expectations and making the process of buying, selling, or renting a property as smooth and efficient as possible.
Contact us today to discuss your property needs and discover the difference our expertise can make in achieving your real estate goals.
Outstanding Service and Professionalism
The majority of reviewers praised the exceptional service and professionalism displayed by Donald Ross's staff, particularly Fiona, the manager, and her team. They were commended for their prompt communication, proactive approach, and expertise in property management. Several reviewers expressed their gratitude for the smooth and stress-free experience, whether it was selling or renting properties.
Efficient Communication and Friendly Staff
Many reviewers praised the friendly and polite staff, highlighting their excellent communication skills, which made the entire process seamless and stress-free. The staff were always available to answer questions and provide updates, even on weekends.
Successful Sales and Rentals
Multiple reviewers reported successful sales and rentals, with some achieving higher prices than expected. The agency's strategic approach to marketing and understanding of market dynamics were credited for these successes.
Negative Experiences
However, a few reviewers had negative experiences, citing issues with communication, unprofessional behavior, and questionable business practices. Some reviewers felt misled or mistreated, particularly regarding referencing fees and deposit returns.
Common Issues
A recurring theme among negative reviewers was the perceived unfair treatment, with some feeling pressured or taken advantage of. A few reviewers reported being charged illegal referencing fees, and others felt that the agency was more interested in making a profit than providing a fair service.
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