Our Expertise in Loan Servicing
Hampton Mortgage Servicing Limited (HMS) is a leading provider of loan servicing solutions within the residential mortgage and commercial real estate sectors. Established in 2013, we utilise a technology-led approach and a team of industry experts to deliver tailored solutions that meet the unique needs of our diverse clientele.
Our Approach to Servicing
At HMS, we believe in building strong partnerships with our clients. We take a flexible and collaborative approach to understanding your business objectives and delivering comprehensive solutions that seamlessly integrate with your existing processes. We harness technology to enhance efficiency, mitigate risks, and streamline operations.
Our Services
We offer a comprehensive range of services that cater to the diverse needs of our clients, including:
Residential Mortgage Servicing
- Efficient processing of mortgage payments
- Comprehensive servicing reports and analytics
- Loss mitigation strategies and delinquency management
- Specialized handling of distressed loans
Commercial Loan Servicing
- Tailored solutions for various loan types and asset classes
- Streamlined workflows and efficient reporting
- Expertise in complex loan documentation and restructuring
Standby Servicing
- Risk mitigation through timely interventions
- Rapid response to loan defaults and delinquencies
- Recovery strategies tailored to specific situations
Debt Purchase
- Acquisition and management of distressed assets
- Efficient resolution of non-performing loans
- Comprehensive risk assessment and mitigation
Portfolio Audit
- Comprehensive review of loan servicing practices
- Identification of potential risks and mitigation strategies
- Customized reports and recommendations
Our Values
Our core values guide us in delivering exceptional service and building lasting client relationships:
- Client Focus: We prioritize client needs and strive to exceed expectations.
- Integrity: We maintain the highest ethical standards in all our endeavors.
- Collaboration: We work closely with clients and stakeholders to achieve shared success.
- Innovation: We embrace technological advancements to enhance our services continuously.
- Agility: We adapt to changing market conditions and client needs efficiently.
Partnering with HMS
By partnering with HMS, you gain access to:
- Experienced professionals with extensive industry knowledge
- Technology-driven solutions for enhanced efficiency
- Bespoke solutions tailored to your unique needs
- Comprehensive reporting and transparent communication
- Collaborative approach to achieving shared success
Disappointing Experience
Ian Taylor's review is a scathing critique of the company, citing his extremely poor experience with the staff, including Dom, Jessica, Michelle, and Hugo. He claims that no one at the company has the customers' best interests at heart and that they are more interested in bullying clients into accepting unfavorable mortgage deals. Specifically, he mentions the 75/25 mortgage deal he entered into with Barratts, which he believes was misrepresented to him.
Misrepresentation and Unprofessionalism
Ian notes that the company promises one thing but ultimately does another, leading to a sense of frustration and disappointment. He also mentions that he made the mistake of pursuing his issues with the Financial Conduct Authority (FCA) in 2019, indicating that the company's actions fell short of his expectations.
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