Bringing you the results you deserve, one roof at a time
Nestled amidst rolling hills and close to the M1 motorway, Risley Saddlery stands as a testament to equestrian passion and ethical practice. Founded by Peter and Sheila Matthews in 1983, this family-run business has become a cherished landmark for horse lovers across the region.
A Legacy of Expertise and Customer Focus
Born out of a desire to provide quality equestrian products and genuine customer care, Risley Saddlery has evolved into a trusted source for everything from everyday necessities to specialized equipment. The team's deep understanding of equine needs translates into personalized recommendations and exceptional service.
Diverse Products and Services
Our extensive range of equestrian products caters to every discipline and discipline, from bridles and saddles to riding apparel and specialized equipment. We also proudly offer:
Horse & Rider Products: High-quality bits, bridles, saddles, riding clothes, boots, and grooming essentials.
Tack & Equipment: Wide selection of reins, leads, halters, breastplates, and other essential tack.
Specialist Services: Custom-made bridles and alterations to ensure a perfect fit.
Expert Advice: Our experienced staff can provide personalized advice on selecting the right equipment and caring for your horse.
A Welcoming & Inclusive Environment
At Risley Saddlery, we believe in fostering a welcoming and inclusive environment for riders of all ages and abilities. Our spacious store offers a comfortable and enjoyable shopping experience, while our online presence extends our reach beyond physical borders.
More than just a shop, Risley Saddlery is a community. We proudly support local equestrian events and contribute to the vibrant culture of horse-lovers in the region.
Visit us today and discover the genuine passion and expertise that make Risley Saddlery a truly special place for horse lovers!
Disappointing Customer Service
Lack of Transparency and Honesty
Several customers have expressed disappointment with the customer service at Risley Saddlery. Tai Fox left a 2-star review after being quoted a high delivery fee for small orders and being told that the shop delivers for free for orders over 100, only to be told that they do not actually deliver for free. Charlotte Eley was also unhappy with the communication regarding repair services, feeling ignored and forgotten about after her saddle was not repaired on time.
Variation in Quality of Service
On the other hand, many customers have had positive experiences at Risley Saddlery. Several reviewers praised the friendly and helpful staff, with some mentioning that the shop has everything they need for their horses. David Vipond, Rebel Raiser, Amy X., Sarah Lynch, Craig Fedyszyn, David Burns, Danny Sheffield, Paul Murphy, Samantha Simmonds, Debra Louise Hall, Chantelle Louise Towers all left 5-star reviews, mentioning the helpful and friendly staff, excellent selection of products, and good customer service.
Confusion Over Prices
Amy X. was disappointed with the prices at Risley Saddlery, feeling that they were too high compared to online stores. Millicent Bystander also mentioned that the shop only offered credit notes for returns, rather than refunds.
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