Pride Planning Limited was a funeral plan provider dedicated to helping individuals and families plan and prepare for the future. While we are no longer providing new funeral plans, we are committed to ensuring the smooth and efficient handling of existing plans.
Our Services
Our team of professionals understood the sensitivity and importance of planning for end-of-life arrangements. We offered a comprehensive range of services to meet the diverse needs of our customers, including:
- Personalized Funeral Plan Creation: We worked closely with individuals to create a personalized funeral plan that reflected their wishes and preferences.
- Financial Planning: We provided transparent cost estimates and financing options to make planning affordable and accessible.
- Compassionate Guidance: Our experienced staff offered guidance and emotional support throughout the planning process, answering questions and addressing concerns with sensitivity and empathy.
Regulatory Changes and Transition to Dignity Funerals Limited
In 2022, regulations surrounding funeral plans changed, requiring providers to be authorized and regulated by the Financial Conduct Authority (FCA). As a result, Pride Planning Limited decided to withdraw from the funeral plan industry and partner with Dignity Funerals Limited (Dignity).
Dignity is a reputable and FCA-authorized funeral plan provider that offered existing Pride Planning Limited customers the opportunity to transfer their plans at no additional cost.
What to Do if You Have a Pride Planning Limited Funeral Plan
If you have a Pride Planning Limited funeral plan, you have two options:
- Transfer to Dignity Funerals Limited: To transfer your plan to Dignity, you simply need to opt-in to the transfer process.
- Request a Refund: If you do not wish to transfer your plan to Dignity, you may be eligible for a refund of the funds you have paid into your plan.
For more information on the transfer process, refund options, or any other inquiries, please contact Dignity Funerals Limited directly at 0808 234 1417.
Scathing Criticism of a Defunct Financial Planning Company
The review authors express extreme dissatisfaction with the services provided by Pride Planning, a financial planning company. The majority of the reviews are one-star ratings, with several authors claiming that the company is untrustworthy, dishonest, and unresponsive to their concerns.
Poor Service and Unmet Expectations
Many reviewers experienced difficulties with communicating with the company, including being put on hold for extended periods or failing to receive calls back. Some authors encountered issues with the funeral plans they purchased, such as being sold plans with poorly located funeral directors or being unable to use the plans due to administrative errors.
Unfair Refunds and Contractual Disputes
Several reviewers faced issues with refunds, including being denied refunds or being required to pay substantial penalties for cancelling their plans. One author claims to be still waiting for a refund of 162, while another was forced to pay 600 for cancelling their plan.
Lack of Transparency and Accountability
Many reviewers express frustration with the company's lack of transparency, including failing to provide breakdowns of costs or clear explanations of contractual terms. The company's unwillingness to listen to customer concerns and negotiate individual solutions is a common theme throughout the reviews.
One Positive Review Amidst the Negativity
In stark contrast to the overwhelmingly negative reviews, one reviewer, Chris Frain, reports being "really happy" with the company's services, stating that they helped his parents with their funeral planning.
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