Trust the Intruder & Fire Alarm Servicing Experts
Founded in 2002, Focus Security Solutions has established itself as a leading provider of innovative security solutions throughout Northern Ireland. With an unwavering commitment to customer satisfaction and unparalleled expertise, we safeguard the lives and assets of businesses and individuals across various sectors.
Our Vision
Our mission is to empower our clients with tailor-made security solutions that meet their unique needs and vulnerabilities. We approach each project with meticulous attention to detail and work alongside clients every step of the way to ensure their complete peace of mind.
What We Do
Focus Security Solutions offers a comprehensive range of services encompassing:
1. Intrusion & Fire Alarm Systems
- Supply, installation, and maintenance of state-of-the-art intruder and fire alarm systems from trusted manufacturers.
- Comprehensive security assessments and risk analysis to identify potential vulnerabilities.
- Remote monitoring and alarm response services for added peace of mind.
2. CCTV & AI Systems
- Installation and maintenance of high-quality surveillance systems, including those equipped with AI and facial recognition technologies.
- Consultation on choosing the right system for specific needs and environments.
- Comprehensive video analytics and recording capabilities.
3. Access Control
- Supply and installation of advanced access control systems from leading manufacturers.
- Secure access to buildings, restricted areas, and sensitive data with keypads, card readers, and biometric authentication.
- Implementation of comprehensive security protocols to enhance physical security.
4. Fire Suppression Systems
- Design, installation, and maintenance of fire suppression systems to suppress and control outbreaks.
- Expertise in dry and wet pipe systems, automatic detection & alarm systems, and emergency lighting solutions.
5. Security Consulting & Monitoring
- Development of tailored security strategies and risk management plans.
- Comprehensive security audits and penetration testing services.
- Remote monitoring and management of security systems for increased efficiency and responsiveness.
Our Expertise & Credentials
Our team of highly skilled and certified engineers carries extensive experience in the security industry. We hold prestigious accreditations from the National Security Inspectorate (NSI) and are ISO 9001 certified, demonstrating our unwavering commitment to quality and excellence.
Response to Customer Service
The reviews suggest that Focus Security Solutions has received mixed feedback on their customer service. While some customers have had positive experiences, others have reported difficulties and inconsistencies in their service.
Positive Experiences
Several customers have praised the company for their excellent communication, professionalism, and helpful staff. Sam Mcateer's review highlights the kindness and expertise of Brendan, who resolved an issue with the alarm system. Similarly, Gareth McKinstry appreciated the detailed reports provided by the team after fixing issues over the phone. Colleen Austin was impressed with the company's prompt response to her emergency situation.
Negative Experiences
On the other hand, some customers have expressed frustration with the company's service. Phillip Connor believes that the takeover by Walker Fire has led to inflated prices and staffing changes, making it unengaging. Natalie P. was unhappy with the lack of help received when she called for assistance with an intruder alarm, which they claimed they could not service since it was not installed by them.
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