Empowering your business with the right talent, every time.
At Simon Heal Estate Agents, we pride ourselves on being specialists in the selling and letting of both residential and commercial properties. As an independently owned and operated company with a home office in Evercreech, our friendly team all live locally, and with a combined experience of over 50 years in property, we offer friendly and professional customer-focused advice. We combine 21st-century technology with traditional service, ensuring that our clients receive the best possible experience when dealing with us.
Our Services
Our team is dedicated to providing an exceptional level of service to our clients, whether you're looking to buy, sell, or rent a property. We understand that every client is unique, and we take the time to listen to your specific needs and requirements. Our services include property valuations, marketing, viewings, and sales, as well as letting and property management for landlords. We also offer a range of additional services, including tenant referencing, inventory management, and rent collection.
Meet the Team
Our team is made up of experienced and friendly individuals who are passionate about providing exceptional customer service. Our Managing Director, Joanna Galusik, has over a decade of experience in estate agency and property management, and is dedicated to ensuring that our clients receive the best possible service. Our team also includes Cristina Stoica, who joined us in 2016 and provides additional support for the busy office. With a combined experience of over 50 years, we are confident that we can help you achieve your property goals.
Why Choose Us
At Simon Heal Estate Agents, we pride ourselves on our local knowledge and expertise. Our team is made up of local people who live and work in the area, and we have a deep understanding of the local property market. We are committed to providing an exceptional level of service, and our client-focused approach ensures that we work tirelessly to achieve the best possible results for our clients.
Lack of Professionalism and Poor Service
The reviews suggest that Simon Heal Estate Agents have failed to impress, with several customers expressing their disappointment and frustration with the agency. A common theme among the negative reviews is the lack of professionalism and poor service provided by the staff, particularly Joanna. Many reviewers have reported poor communication, unhelpful and uninformed staff, and a general sense of untrustworthiness.
Inconsistent and Unfair Treatment
Another concern raised by the reviewers is the inconsistent and unfair treatment of customers. Some reviewers have experienced unsightly mould in their properties, while others have reported excessive energy bills. The agency's handling of deposits has also been questioned, with one reviewer reporting that some deposit was withheld without explanation.
Exceptions to the Rule
However, among the negative reviews, there are two shining exceptions. Ann Febrey and Liudmila Kuchuberia both had positive experiences with the agency, describing the staff as polite, helpful, and knowledgeable. They praised the agency's professionalism, responsiveness, and value for money.
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