Expert Letting Agents You Can Trust
At Pontings Residential, we are an independent Letting Agent based in Banbury, Oxfordshire, specializing in residential lettings with a large portfolio of properties for rent. Our commitment to providing exceptional customer service, professionalism, and a tailored approach has earned us a reputation as one of the most trusted and respected letting agents in the area.
Our Services
Our team of experienced and knowledgeable professionals is dedicated to ensuring that every aspect of the letting process is handled with care and attention to detail. From the initial valuation to marketing and viewings, pre-let preparation, inventory, start of tenancy administration, and ongoing management of a rental property, we are committed to providing a comprehensive range of services designed to meet the unique needs of our clients.
We take pride in our ability to offer a bespoke service, tailoring our approach to suit the individual requirements of each client. Whether you're a landlord looking to let your property or a tenant searching for a new home, our friendly and approachable team is always available to offer guidance and support every step of the way.
What Sets Us Apart
At Pontings Residential, we believe in the importance of building long-term relationships with our clients. Our dedicated team takes the time to understand the unique needs and goals of each client, providing personalized advice and tailored solutions to ensure the best possible outcome. We are passionate about what we do, and our commitment to exceptional customer service is reflected in our success.
Our Philosophy
We believe that our reputation is built on trust, integrity, and a genuine commitment to delivering exceptional customer service. Our team is dedicated to maintaining the highest standards of professionalism, always striving to exceed the expectations of our clients and deliver results that meet their unique needs.
Testimonials
Don't just take our word for it! Our satisfied clients have been kind enough to share their experiences with us, and we're proud to showcase their testimonials on our website. From landlords to tenants, our clients appreciate our dedication to providing exceptional customer service and tailored solutions designed to meet their unique needs.
Overall Experience with Pontings
The majority of reviewers had a positive experience with Pontings, praising the staff for their professionalism, efficiency, and helpfulness. Many reviewers appreciated the smooth process of finding and renting/buying properties, and commended the staff for their kindness, responsiveness, and expertise.
Positive Aspects
- Friendly and helpful staff, particularly Charlotte, Vicky, Matt, Anna, and Julie
- Efficient and smooth process of renting/buying properties
- Good communication and responsiveness from the staff
- Professionalism and expertise in the field
Negative Aspects
- Discrimination towards people with disability benefits
- Lack of consideration for tenants' schedules and privacy
- Unprofessional behavior, such as lying and not following up on commitments
- Invasive and unannounced viewings
Staff Performance
- Charlotte and Vicky were praised for their kindness and responsiveness
- Matt was commended for his professionalism, expertise, and guidance throughout the process
- Anna was thanked for her great advice and help throughout the letting process
- Julie was appreciated for her hard work and dedication to making the process smooth
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