At Christie Intruder Alarms Ltd (CIA), we take pride in being the South Coast's leading security company, with over five decades of experience in providing top-notch security solutions to our customers. With a strong commitment to quality and customer satisfaction, we have established ourselves as a respected and trusted brand in the industry.
Our History
Established in the late 1960s, CIA has grown to become a household name in the security industry. Our headquarters is located in Security House, our purpose-built building at 212-218 London Road, Waterlooville, Portsmouth, Hampshire. Over the years, we have built a reputation for delivering exceptional service and quality products, earning the trust of thousands of satisfied customers.
Our Accreditation
We take pride in our numerous accreditations, including the NSI NACOSS Gold Medal for security, NSI Fire Gold Medal, and BAFE SP203 standard in all 4 modules (design, installation, commission, and maintenance). We are also proud members of the Fire and Security Association, Master Locksmiths Association, and Electrical Contractors Association.
Our Services
At CIA, we offer a comprehensive range of security services, including intruder alarms, CCTV systems, fire alarms, access control systems, and locksmith services. Our team of experts works closely with clients to understand their specific security needs and provides tailored solutions to meet those needs. From residential security to commercial security solutions, we have got you covered.
Our Commitment
At CIA, we are committed to providing exceptional service and quality products to our customers. We believe that our staff are key to our success, which is why we invest heavily in their training and development. We empower our staff with a share bonus scheme and provide them with individual training plans, goals, and targets. We also ensure that all our employees undergo thorough background checks and verification of their employment history.
Customer Testimonials
Don't just take our word for it! Our customers rave about our service, saying: "Technician and office always pleasant." - Mrs. J Gxxxx, Southampton, Hampshire. "The same technician has serviced our system several times. He knows us and he knows the system. Always helpful, friendly, cheerful and professional." - Mr. A Dxxxxxx, Chichester, West Sussex.
Company Performance
The company's performance is a mixed bag, with some customers having positive experiences while others have had negative encounters.
Communication
A major issue raised by several customers is the difficulty in getting in touch with the company, with some experiencing long wait times or unreturned calls. This has led to frustration and feelings of neglect.
Customer Service
Some customers have praised the company's customer service, citing helpful and friendly staff. However, others have had poor experiences, feeling that their concerns were not addressed and that the company was unresponsive.
Product and Services
The company's products and services have received mixed reviews. Some customers have been satisfied with the installation and maintenance of their security systems, while others have experienced issues with faulty equipment or poor installation.
Pricing
Some customers have felt that the company's pricing is structured in a way that pressures customers into taking out service agreements, and that the costs are unreasonable.
Staff
Some staff members have been praised for their professionalism and helpfulness, while others have been criticized for their lack of responsiveness and poor communication skills.
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