We Do Things Differently - Excellent Customer Service, Best Prices
Established in 1997, Ross Hughes Flooring is a family-run business with a wealth of experience in all aspects of flooring. Based on the Cibyn Industrial Estate in Caernarfon, our showroom boasts a lavish selection of floor finishes, served by a dedicated team of experts ready to guide you throughout your flooring journey.
Our Expertise
We specialize in providing exceptional service across both residential and commercial projects, offering:
Carpet Supplies & Installation
- A vast array of carpets to suit every taste and budget.
- Experienced installers ensure meticulous and professional installation.
Hardwood & Laminate Flooring
- Wide range of high-quality hardwood and laminate flooring options.
- Expertise in installation and maintenance for these durable surfaces.
Luxury Vinyl Tiles
- Extensive collection of stylish and functional Luxury Vinyl Tiles (LVT) from renowned brands.
- Comprehensive guidance on choosing the right LVT for your needs.
Additional Services
- Floor care and maintenance programs for all types of flooring.
- Expert advice on underfloor heating compatibility and flooring selection.
Our Commitment
At Ross Hughes Flooring, we prioritize:
- Outstanding Customer Service: Our dedicated team is known for their responsiveness, helpfulness, and attention to detail.
- Quality Products: We partner with leading manufacturers to offer a diverse and high-quality selection of floor coverings.
- Competitive Pricing: We strive to provide exceptional value without compromising affordability.
- Expert Installation: Our experienced installers guarantee precise and lasting results.
Experience the Ross Hughes Difference
Step into one of our three showrooms across North Wales and discover the extensive range of flooring options available. Our knowledgeable staff will be happy to guide you through the process, offering personalized recommendations and answering any questions you might have.
General Overview
Ross Hughes Flooring is a highly-regarded company based in Caernarfon that offers a wide variety of flooring solutions, including carpets, luxury vinyl flooring, and wood flooring. They have received overwhelmingly positive feedback from customers, who praise their professionalism, quality of work, and excellent customer service.
Positive Feedback
The company's staff, including Adrian and fitters like Gethin and Osian, have been consistently praised for their professionalism, friendliness, and attention to detail. Customers have appreciated the hassle-free experience from selecting samples to the final installation, as well as the high-quality results. Many have also commended the company's punctuality, responsiveness, and value for money.
Negative Feedback
While the majority of feedback is positive, there are a couple of areas for improvement. One customer noted that the carpet installation could have been better, with spray glue missing around some edges. Another customer reported that the vinyl tiles installed at a community cafe started to curl up and the joints split after two years, which affected the overall appearance.
Recommendations
Overall, Ross Hughes Flooring is highly recommended for their exceptional customer service, high-quality work, and professional staff. For those seeking a hassle-free and reliable flooring installation experience, this company is an excellent choice.
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