Transform Your Space with Confidence
At Broadway Carpets, we pride ourselves on being your local flooring experts in Knoxville, TN. With two convenient locations to serve all your flooring needs, we offer a wide range of quality products from trusted names in every major flooring category. From carpet and hardwood to laminate, tile, stone, and vinyl, we have the perfect flooring solution for you.
Our Services
At Broadway Carpets, we understand that finding the right flooring can be a daunting task. That's why we offer a comprehensive range of services to make your flooring journey as smooth as possible. Our services include:
- Professional in-home measurements to ensure accurate quantities and estimates
- Free estimates to help you decide on the right materials and supplies for your project
- Expert installation services to ensure a perfect fit
- Hardwood resurfacing to give your floors a fresh new look
- Flooring sales and advice from our knowledgeable staff
- Room visualizer tools to help you see your new flooring in your home before you buy
- Financing options to help you achieve your flooring dreams
- Pre-installation checklists to ensure a stress-free installation process
Our Commitment to Quality
At Broadway Carpets, we are committed to providing the highest quality products and services to our customers. We believe in building long-term relationships with our clients, and we strive to exceed your expectations in every way. From our knowledgeable staff to our expert installation teams, we are dedicated to delivering exceptional service and quality that will leave you feeling confident and satisfied with your flooring choice.
Our Flooring Options
We offer a vast range of flooring options to suit every style, budget, and lifestyle. From the soft comfort of carpet to the durable elegance of hardwood, and the versatility of laminate to the unique beauty of cork, we have the perfect flooring solution for you. Browse our extensive catalog of styles and products to find the one that's right for you.
Installation Issues
Reviews highlight issues with tile installation, including delayed completion due to failure to order all necessary materials, and installation of bathroom tile in the wrong order. This has resulted in mediocre solutions and dissatisfaction with the company's priorities.
Product Quality Concerns
One reviewer experienced problems with wood flooring, including splintering and disintegration, just months after installation. The company's response, including advice from a supposed manufacturer's representative, was deemed unsatisfactory.
Excellent Customer Service
In contrast, some reviewers praised the company's customer service, citing helpful sales staff, managers, and receptionists. They reported receiving great advice and fair prices for their carpet orders. One reviewer was particularly impressed with the service they received, noting that it made all the difference in their experience.
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