Adding Value To Your Business, One System at a Time
Who We Are
Exclusive Facility Services Ltd is a trusted partner for businesses in Berkshire and beyond, offering comprehensive solutions for all your commercial refrigeration, ventilation, air conditioning, and heating needs. With over years of experience, our team of skilled engineers have a proven track record in maintaining optimal performance, efficiency, and reliability in critical facilities.
Our Expertise
We offer a wide range of services across various sectors, including:
Refrigeration Services
- Installation and maintenance of professional and commercial kitchens
- Supply and maintenance of commercial refrigerators, freezers, beer cellars, refrigerated cabinets, and ice machines
- Comprehensive repair and servicing of all types of refrigeration equipment
Ventilation Services
- Supply, maintenance, service, and installation of all types of commercial ventilation, extraction, and filtration systems
Air Conditioning Services
- Installation, maintenance, service, and repair of all types of commercial air conditioning systems, including split systems, multi-splits, VRV systems, VRF systems, and GSHP systems
Heating Services
- Comprehensive servicing and maintenance of heating systems
Adding Value to Your Business
We understand the critical importance of these services to businesses. Our comprehensive maintenance & service agreements will:
- Ensure regular inspections and preventative maintenance to avoid costly breakdowns
- Identify potential issues and recommend cost-effective solutions
- Maximize the efficiency and performance of your systems
- Optimize energy consumption and reduce utility costs
Our Commitment
At Exclusive Facility Services Ltd, we are committed to:
- Providing exceptional customer service and personalized solutions
- Delivering timely response and emergency repair services
- Utilizing the latest technology and industry best practices
- Maintaining open communication and transparency throughout the process
Disappointing Experiences
The reviews highlight a series of incidents where customers were left feeling frustrated and let down by the lack of communication and poor service from the contractor.
No-shows and Missed Appointments
Two out of the three reviewers mention instances where bookings were arranged, only for the contractor to fail to turn up on the designated day. Matt explicitly mentioned that he was reminded of the appointment on Friday and informed the contractor's manager, but still received no response or communication about the cancelled booking.
Lack of Communication and Responsiveness
Narotam Horn's review highlights the absence of communication from the contractor after the initial contact. When he tried to reach out to arrange the job, he was met with silence and eventually, blocked. Tabitha Steinberg's review echoes similar sentiments, stating that the business failed to respond to her calls and hung up on her mid-call.
Consequences of Poor Service
The reviews also touch on the consequences of this poor service, including wasted time and potential losses. Matt specifically mentioned that he had to offer to pay extra for the job to be done urgently, but was still ignored.
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