Who we are
KDM Estates is your local estate agent and letting agency in Peterlee and surrounding areas. We are a passionate team with over 20 years of combined experience in property management, dedicated to providing unparalleled quality of service at competitive prices.
Our Vision
Our mission is to simplify and streamline the process of finding a perfect home for tenants and securing reliable tenants for landlords. We believe in building long-lasting relationships based on trust, transparency, and responsiveness.
For Tenants
- Comprehensive tenant search and screening services
- Responsive communication and updates throughout the tenancy
- Access to a wide range of properties across the area
- Transparent rental agreements and fair tenancy management
- Responsive maintenance and repair services
For Landlords
- Comprehensive tenant finding and referencing services
- Competitive market analysis and property valuation
- Professional property management options
- Rent collection and payment management
- Detailed reporting and transparency
- Comprehensive insurance coverage
Why Choose KDM Estates?
- Local Expertise: As local residents, we have extensive knowledge of the Peterlee area and the surrounding region.
- Dedicated Team: Our experienced team is passionate about providing exceptional customer service and personalized attention to both landlords and tenants.
- Transparent Communication: We believe in clear and consistent communication throughout the entire process.
- Competitive Fees: We offer competitive rates that are tailored to your individual needs.
- Client-Focused Approach: We prioritize your needs and work collaboratively to achieve your goals.
Our Commitment
We are committed to providing a seamless and stress-free experience for both tenants and landlords. Our dedication to integrity, professionalism, and customer satisfaction is what sets us apart. We believe in building lasting relationships with our clients, and we are confident that you will be satisfied with our services.
Customer Satisfaction
The customer satisfaction with KDM Estates appears to be quite mixed, with both positive and negative reviews.
Positive Feedback
The positive feedback highlights the excellent service provided by KDM Estates. The staff are professional, always ready to help, and they handle issues quickly. Their landlords are also appreciated for their good conduct. The overall experience of renting with KDM Estates is described as stress-free, with no need to chase them for answers or assistance.
Negative Feedback
On the other hand, the negative feedback points out issues such as poor maintenance of properties, including faulty boilers, broken wall sockets, and holes in the walls. There are also concerns about the company's policy regarding pets, including guide dogs, which would result in an application being refused. Additionally, some customers have experienced difficulties in communicating with the company, particularly when it comes to withdrawing as a guarantor.
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