Our Philosophy: Preventative Care for Lasting Smiles
Hawthorn Dental is a family practice in Pontypridd, committed to promoting and maintaining exceptional oral health for every patient. Our philosophy revolves around preventative dentistry, empowering you with the knowledge and care you need to achieve a healthy and confident smile. We offer a warm and welcoming environment, ensuring you feel relaxed and comfortable throughout your visit.
Meet the Team: Experienced & Dedicated
Our highly trained and dedicated team, led by experienced dentist Dr Gafyn Poulton, is passionate about providing you with the highest quality dental care. We are committed to open communication, understanding your concerns, and delivering treatments tailored to your unique needs.
Our Services: Comprehensive & Advanced
Hawthorn Dental offers a comprehensive range of preventive, restorative, cosmetic, and wrinkle reduction services, including:
- Preventative Dentistry: Routine checkups, hygiene appointments, fluoride treatments, and oral cancer screenings.
- Restorative Dentistry: Fillings, crowns, bridges, dentures, and post-operative care.
- Cosmetic Dentistry: Veneers, Invisalign braces, teeth whitening, and aesthetic smile design.
- Wrinkle Reduction: Botox treatment for aesthetic and therapeutic purposes.
Our Promise: Your Health & Wellbeing
Our promise to you extends beyond just providing exceptional dental care. We are committed to:
- Working collaboratively with you to maintain and improve your oral health.
- Delivering high-quality care that addresses your specific dental needs.
- Actively listening to your concerns and only recommending necessary treatment.
- Providing clear and concise explanations of available treatment options.
- Creating a welcoming and comfortable environment where you can feel at ease.
Experience Excellence at Hawthorn Dental
Don't hesitate to contact us and experience the difference that personalized, preventative care can make for your oral health. We look forward to welcoming you to our practice and helping you achieve your best smile!
General Feedback
The reviews highlight a mixed bag of experiences at this dental practice. While some reviewers praise the friendly staff and excellent service, others express frustration and disappointment with cancelled appointments, poor communication, and discriminatory treatment.
Positive Experiences
- Friendly and efficient service
- Good patient care and aftercare
- Quick treatment and resolution of dental issues
- Modern and contemporary facilities
- Enthusiastic and skilled dentists
Negative Experiences
- Frequent cancellations of appointments, often at short notice
- Poor communication and lack of empathy from staff
- Discrimination against NHS patients, prioritizing private patients and those seeking cosmetic treatments
- Rude and arrogant staff members
- Difficulty in getting appointments, especially for vulnerable patients
- Delays and inefficiencies in the dental care process
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