We're here to help you ride the journey of life
Who We Are
Carole Nash is a leading motorbike insurance provider in the UK, offering comprehensive and affordable cover to riders of all abilities. We pride ourselves on delivering exceptional customer service and a seamless claims process. With over 50 years of experience under our belt, we understand the unique needs of motorcyclists and are dedicated to providing them with the peace of mind they deserve.
Our Expertise
At Carole Nash, we offer a comprehensive range of motorbike insurance policies, catering to a variety of riding styles, budgets, and experience levels. Our policies provide:
- Extensive cover: Protection for you, your motorcycle, and other road users in the event of an accident.
- Enhanced protection: Optional extras like legal expenses, track day cover, and helmet cover for additional peace of mind.
- Flexible options: Choose from various policy types and add-ons to create a plan that perfectly suits your needs.
Our Commitment
Our team of expert advisors is passionate about motorbikes and committed to providing our customers with:
- Expert guidance: We can help you choose the right policy and understand your coverage options.
- Responsive claims handling: In the unfortunate event of an incident, our dedicated claims team will be there to support you every step of the way.
- Exceptional customer service: We value your feedback and are committed to continuously improving our services.
Why Choose Carole Nash?
There are many reasons why riders choose Carole Nash for their motorbike insurance needs. These include:
- Wide range of competitive policies
- Excellent customer service and claims handling
- Comprehensive cover and optional extras
- Transparent pricing and easy-to-understand policy documents
- Strong financial stability and claims paying history
Get a Quote Today
Get a personalized quote for your motorbike insurance needs and experience the difference that Carole Nash can offer. Our online quote generator is quick and easy to use.
Poor Customer Service and Insurance Issues
The majority of reviewers have expressed dissatisfaction with Carole Nash's customer service, citing long wait times, unhelpful agents, and a lack of resolution to their issues. Many have reported feeling frustrated, disappointed, and even angered by their experiences.
Calls Centers and Language Barriers
Several reviewers have mentioned difficulties with call centers, including long wait times, language barriers, and unhelpful agents. Some have reported being passed around to different agents, only to still not have their issues resolved.
Policy Issues and Cancellations
Reviewers have reported issues with policy changes, cancellations, and refunds. Some have been charged significant fees for cancelling their policies, while others have struggled to get refunds or have been told they are not eligible for them.
Claims Process and Lack of Support
Several reviewers have reported difficulties with the claims process, including lengthy wait times, lack of support, and unhelpful agents. Some have felt frustrated and stressed by the experience.
Positives
A few reviewers have reported positive experiences with Carole Nash, citing friendly and helpful customer service, easy policy setup, and good value for money.
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