Delivering quality, every time, to every customer
Who we are
Rothwell Plumbing Services Group (RPS Group) has been a trusted name in the North of England for over 35 years. We are a diverse team of skilled professionals dedicated to delivering exceptional customer care and comprehensive services across various sectors.
Our Vision
Our mission is to empower our clients by offering innovative solutions and sustainable technologies to enhance their comfort, efficiency, and environmental responsibility. We are committed to working collaboratively with our customers, providing personalized guidance, and ensuring their complete satisfaction throughout the process.
1. Renewables
We specialize in large-scale renewable energy projects, assisting clients in securing funding, designing, installing, and monitoring sustainable solutions such as solar panels and heat pumps.
2. Mechanical & Electrical
Our team provides comprehensive services for both private and public clients in both commercial and residential sectors. We are NICEIC accredited and offer bespoke solutions for ventilation, lighting, and electrical installations.
3. Plumbing & Heating
From comprehensive plumbing repairs to advanced heating system installations and maintenance, we cover all your requirements. Our experienced plumbers and engineers are certified to the highest standards.
4. Homeserve+
Our unique Homeserve+ program offers a one-stop-shop for all your home maintenance needs, ensuring reliable repairs and preventative care for your boiler, heating system, and plumbing.
Values and Expertise
At RPS Group, we uphold the highest ethical standards, delivering:
- Expertise: Our skilled professionals are highly qualified and experienced in their respective fields.
- Integrity: We are committed to transparency, honesty, and open communication.
- Sustainability: We advocate for responsible environmental practices and offer innovative solutions to reduce energy consumption.
- Customer-Focusedness: We prioritize your needs and offer personalized solutions to your unique challenges.
Our Commitment
Our dedication to excellence is reflected in our:
- 24/7 customer support
- Responsive and efficient service delivery
- Quality craftsmanship and materials
- Competitive pricing and transparent billing
Company Review Summary
Rothwell Plumbing and Heating has received mixed reviews from customers, with some experiencing positive interactions and others having negative experiences.
Positive Reviews
Customers have praised the company for their hardworking, reliable, and polite staff who respect their property and provide excellent communication. Some customers have recommended the company and would use their services again in the future.
Negative Reviews
On the other hand, there have been numerous complaints about the company's service. Issues include unresponsive customer service, installation problems, and disregard for customer safety. Some customers have experienced ongoing stress due to the company's incompetence with modern boiler systems and have been left without hot water or with damaged property. There have also been reports of staff disrespecting customers, particularly vulnerable individuals.
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