Preserving the past, creating for the future
Gibbins Richards is a long-standing and trusted independent estate agency that has been serving the residential property market in Bridgwater, Burnham On Sea, Taunton, Wellington, and Wiveliscombe for over three decades. Established in 1991, our company has built a reputation for providing an award-winning, client-focused service to homebuyers, sellers, property landlords, and tenants.
Our History
Gibbins Richards was founded in 1991 by two young and ambitious local estate agents. Since then, the company has grown and expanded to accommodate the ever-changing needs of the property market. Today, we have a team of highly trained and dedicated staff who are experts in their field. Our directors, Ben Grant and Nick Girone-Maddocks, have been leading the company since 2019 and have a wealth of experience in the property industry.
Meet the Team
Our team is made up of highly professional individuals who are passionate about their work. From experienced directors to dedicated sales and letting agents, our staff are committed to delivering the best possible service to our clients. Below, you can find out more about some of the key members of our team, including directors Ben Grant and Nick Girone-Maddocks, as well as our senior negotiators, valuers, and administrative staff.
Services We Offer
At Gibbins Richards, we offer a wide range of services to cater to the needs of our clients. These services include:
- Residential sales and lettings
- Property valuations
- Market appraisals
- Conveyancing advice
- Estate agency services
Why Choose Us
At Gibbins Richards, we pride ourselves on our exceptional customer service, market knowledge, and attention to detail. Our team is dedicated to providing a seamless and stress-free experience for all our clients, whether you're buying, selling, renting, or letting a property. We have a reputation for being reliable, trustworthy, and approachable, and we're committed to maintaining this reputation with every transaction.
Join Our Community
At Gibbins Richards, we're proud to be part of a thriving community of property professionals. As a member of The Experts in Property, we have access to a network of over 80 estate agent offices across the West Country, including a London office. This means we can offer our clients a comprehensive property service that spans the region.
Customer Service Issues
The reviewer, Rob T., had a terrible experience with the customer service provided by the company. He was extremely disappointed with the service, stating that it was ineffective and unprofessional. He had a specific encounter with Anna, who was presented as the manager, and described her as "the rudest most vile person I have ever met". This negative experience led the reviewer to suspect that this kind of behavior might be the reason for the company's high staff turnover.
Lack of Professionalism
The reviewer's criticism of Anna's behavior highlights a lack of professionalism in the customer service department. It is unacceptable to behave in such a manner, especially when dealing with customers who are already frustrated or upset.
Management Issues
The reviewer's comment about Anna being the manager may indicate that there are issues with the management structure of the company. If managers are not holding themselves or their staff to high standards of customer service, it can lead to a poor reputation and low morale within the company.
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