Focus on doing the simple things to the very best of our ability
Duffin's Estate Agents is an owner-run estate agency established in 2011, built on the principles of honesty, transparency, and a commitment to providing exceptional customer service. Our team, led by Managing Director Sonia Duffin, has built a strong reputation in Lancashire for delivering expert advice and tailored solutions to our clients.
Our Story
As a local company, we pride ourselves on our in-depth knowledge of the Lancashire property market. With over 12 years of experience in the industry, Sonia Duffin has applied her extensive knowledge and expertise to create a unique and personalized approach to estate agency. Our story began in 2013 when Sonia acquired Benchmark Lettings, which consisted of a small portfolio of 43 let and managed properties in Blackburn. Through hard work and dedication, we have since tripled our portfolio, expanded our services to cover the whole of Lancashire, and ventured into sales in 2015.
Our Services
At Duffin's Estate Agents, we offer a comprehensive range of services to cater to the diverse needs of our clients. From buying and selling properties to renting and letting, we provide expert guidance and support every step of the way. Our services include:
- Property Sales: We offer a personalized approach to selling your property, ensuring that you receive the best possible price in a timely manner.
- Lettings and Property Management: We provide a tailor-made lettings service, catering to the unique needs of landlords and tenants alike.
- Mortgage Services: Our team can assist you in finding the most suitable mortgage options for your individual circumstances.
- Property Investing: We offer expert advice on investing in property, helping you make informed decisions to maximize your returns.
Our Ethos
At Duffin's Estate Agents, we believe in doing the simple things to the very best of our ability. We pride ourselves on our honesty, transparency, and commitment to our clients. We never over-reach and we will never make promises we can't keep. Our mantra is to focus on delivering exceptional customer service, ensuring that our clients receive a personalized and tailored experience.
What Our Clients Say
Don't just take our word for it! Our clients have praised our exceptional service, with many returning to us time and again for their property needs. Here's what some of our satisfied clients have to say:
- "I am writing to say that you have been 100% in your services in letting my studio apartment. My tenant gave her notice and within two hours later you had a viewing lined up, which resulted in the property being reserved." - Mr. Wiggan
- "Well Done on your Gold & Silver Award. You work so hard for your clients. You deserve it. Congratulations!" - Mrs. Ainsworth
- "Excellent professional service from beginning to end. Very approachable and proactive. Couldn't fault - exceeded our expectations and would definitely recommend. Thank you." - Mrs. Watson
Overall Experience
The reviews are mixed, with some customers having a highly positive experience and others being extremely dissatisfied.
Positive Aspects
- Many reviewers praised the excellent service, professionalism, and friendliness of the staff, particularly Sonia.
- Several reviewers mentioned that the staff went above and beyond to help them, providing a seamless and efficient experience.
- Some reviewers appreciated the personal touch, such as receiving a welcome box or a moving-in pack.
Negative Aspects
- A few reviewers experienced poor communication, with some being promised call-backs that never materialized.
- One reviewer felt that the process was inefficient and frustrating, with unnecessary hurdles and delays.
- Another reviewer was unhappy with the response to a serious issue, such as a mouse infestation, and felt that the agency did not take responsibility or provide adequate support.
Staff Performance
- Sonia, in particular, was mentioned several times as providing exceptional service and going above and beyond to help customers.
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