Introduction
Established in 1989, Dale Stephenson Limited has been a trusted name in plumbing and gas services throughout Yorkshire. With over 30 years of experience, our team of skilled and qualified professionals have provided comprehensive solutions to both domestic and commercial clients. Our unwavering commitment to exceptional customer service, reliability, and safety has earned us a reputation as one of the most reliable plumbing and heating companies in the region.
Our Vision and Values
At Dale Stephenson Limited, we believe in:
- Customer-centricity: Our clients are at the heart of everything we do. We are dedicated to understanding their unique needs and exceeding their expectations.
- Integrity and Transparency: We operate with the highest ethical standards and maintain open communication throughout the process.
- Professionalism and Expertise: Our team boasts extensive experience and is highly skilled in all aspects of plumbing and heating.
- Quality and Safety: We are committed to delivering exceptional workmanship and adhering to the strictest safety regulations.
Our Services
We offer a comprehensive range of services, including:
Service and Maintenance
- Comprehensive boiler and central heating maintenance
- Emergency plumbing repairs
- Routine inspections and safety checks
- Installation and repair of all plumbing fixtures and appliances
Replacement Boilers & Heating Systems
- Supply and installation of high-efficiency boilers and heating systems
- Free estimates and expert advice on energy-efficient solutions
- Competitive prices and flexible payment options available
Plumbing and Heating Services
- Full range of repairs, service, and installations for all your plumbing needs
- Supply and installation of bathroom and kitchen fixtures
- Leak detection and repair services
- Comprehensive gas safety checks and certification
Our Commitment to Excellence
Our commitment to excellence is evident in our:
- 100% Annual Service Completion Rate: We strive to ensure that all scheduled services are completed on time and within budget.
- Responsive Emergency Services: We respond to emergencies promptly, with urgent repairs completed within 2 hours.
- Free Estimates and Advice: We provide transparent and personalized estimates and offer valuable advice to help you make informed decisions.
Positive Experience
The majority of customers who left reviews had a highly positive experience with the company. They praised the team's professionalism, responsiveness, and efficiency. Many customers mentioned that the plumbers who attended their premises were respectful, friendly, and helpful. The company's booking system and communication were also commended.
Service
The plumbers provided excellent services, including pipe repair, cooker fitting, gas piping system sorting, boiler installation, and water heater repair. Customers appreciated the competitive pricing and the fact that the company turned up on time. Some customers even mentioned that the plumbers went above and beyond to ensure the job was completed to a high standard.
Negative Experience
However, there were two customers who had a negative experience with the company. One customer, Lisa Wilkinson, reported that the company's workmanship was poor and that numerous leaks and damage to the ceiling occurred during a routine shower fitting job. The customer claimed that the company refused to accept liability and offered no compensation. The other customer, Rinat Abdrasilov, was charged twice the initial price quoted and had to wait two months for the invoice.
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