Transforming your space, transforming your life
At Direct Factory Kitchens, we pride ourselves on being a family-run company that provides the ultimate showroom facility, large enough to offer our clients a substantial amount of displays and ideas, but small enough to appreciate a personal service. With over 55 years of combined design experience, we can confidently say that we are experts in our field. Our team of experienced and creative designers, along with our in-house design software, can help you create the ideal room perfectly designed around you and with all of your own personal touches.
Our Services
We supply and fit kitchens, bathrooms, bedrooms, home offices, and any other built-in furniture throughout your home. No job is too big or too small. As part of the Lindrick Group, we can look after your project start to finish, whether it's a new extension or knocking walls through to create the perfect space for your kitchen, or a simple worktop or door swap. Our group of companies enables us to carry out projects from design through to the very end of the project, including electrical, plumbing, heating, gas, flooring solutions, construction works, joinery works, lighting, alarm systems, decorating, and engineering solutions.
Why Choose Direct Factory Kitchens
We take pride in our work, and our employed time-served fitters give the attention and skilled experience required to give you an exceptional fitted product. We pride ourselves on being customer-focused in our approach to design and service and aim to ensure that on every project, whether it be small or large, we exceed all of our customer expectations. Our experienced designers can help you create a bespoke kitchen, bathroom, or bedroom that is tailored to your needs and preferences.
Company Performance
The reviews of Direct Factory Kitchens Ltd (DFK) reveal mixed performances, with both exceptional and subpar experiences. While some customers praised the company's professionalism, attention to detail, and excellent workmanship, others expressed disappointment with the design, project management, and communication.
Design and Installation
Several reviewers highlighted the company's ability to deliver bespoke designs that exceeded their expectations. Richard, in particular, was praised for his excellent design skills, taking on board clients' requests and producing remarkable results. On the installation side, fitters such as Tommy, Jake, and Evan, and installers like Dan and Scott, received high praise for their workmanship, attention to detail, and professionalism.
Customer Service and Communication
Maintaining open and regular communication with clients was a hallmark of DFK's customer service. This included keeping clients informed throughout the process, addressing concerns and questions promptly, and showing a willingness to listen to feedback and adapt to changing needs.
Value for Money
A few reviewers noted that DFK's services and products might be more expensive than others, but they believed that the quality and attention to detail justified the prices.
Room for Improvement
Some customers experienced delays in project completion, which placed added stress on them. Matthews' inability to take responsibility for the situation and instead deflect blame onto clients was a significant concern.
What You Can Expect
- A bespoke design experience with attention to detail
- Professional installation and workmanship
- Excellent customer service and communication
- High-quality products and materials
- Potentially higher prices for exceptional services
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