COMPLETE CUSTOMER SATISFACTION
A Trusted Name in Commercial Cleaning Since 1988
Thorokleen has been a leading provider of comprehensive commercial cleaning services across Peterborough and the surrounding areas for over 35 years. Founded on a foundation of exceptional customer service, unwavering quality, and reliable staff, we have earned the trust of numerous businesses in diverse sectors.
Our Expertise
Our team of experienced professionals offers a comprehensive range of services designed to meet every cleaning need.
Office Cleaning
We meticulously clean offices of all sizes, ensuring a productive and professional environment for your employees.
Daily, Contract & One-Off Cleans
Thorokleen caters to a diverse range of clients with regular cleaning contracts, daily cleans, and one-off deep cleans to meet your unique requirements.
Commercial Window Cleaning
Crystal-clear windows enhance the aesthetic appeal of your business and ensure optimal natural light. Our team will keep your windows sparkling clean.
Floor & Carpet Care
From routine floor maintenance to thorough carpet cleaning, we safeguard the integrity and aesthetic appeal of your floors.
Additional Services
We also offer waste management, high-level cleaning, and provide a wide range of janitorial supplies.
Our Values
At Thorokleen, we prioritize:
- Customer satisfaction: We go above and beyond to understand your cleaning needs and consistently deliver exceptional results.
- Reliability: We are committed to providing consistent and punctual service, every time.
- Quality: Our meticulous approach and attention to detail ensure a thorough and comprehensive clean.
- Integrity: We value transparency and maintain open communication with our clients.
Why Choose Thorokleen?
With over three decades of experience serving local businesses, Thorokleen brings a wealth of expertise and a proven track record of success. We combine:
- A dedicated team of experienced cleaners
- Unwavering commitment to customer satisfaction
- Comprehensive range of cleaning services
- Competitive pricing and customized solutions
- Transparency and open communication
Contact us today to discuss your cleaning needs and discover the Thorokleen difference!
Poor Quality of Service
The reviews highlight the subpar quality of service provided by Thorokleen. The company seems to have a consistent issue with their cleaning standards, as both authors, Sarah Nicholls and Sophie Purvis, have expressed dissatisfaction with the service.
Cleaning Issues
Sarah Nicholls' review specifically points out that the company cleans to a very poor standard, while Sophie Purvis has had to complain multiple times about the poor quality of work. It seems that Thorokleen's staff either lack the necessary skills or the motivation to perform their job adequately.
Reliability Concerns
Sophie Purvis also mentions that it sometimes looks like the staff have not attended the cleaning sessions, particularly in the communal hallway of her flat. This raises concerns about the reliability of Thorokleen's staff and the effectiveness of their management.
Unsatisfactory Solutions
Despite the numerous complaints, the issue seems to persist, as Thorokleen's staff often promise to do a better job in the future but fail to deliver. This lack of improvement is especially frustrating for clients who pay a weekly service fee regardless of the quality of work.
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