A Family Legacy of Bespoke Kitchens
The Wood Works is a fourth generation family business, renowned for crafting exceptional, bespoke kitchens in London. Founded on over 70 years of design knowledge and meticulous craftsmanship, we bring your dream home to life with beautifully designed, custom-made furniture.
Tailored to Your Vision
Our passionate team of designers and craftsmen take the time to understand your individual needs and aspirations. We meticulously collaborate with you to understand your lifestyle, preferences, and functional requirements, ensuring every detail aligns with your vision. With an infinite array of sizes, colours, and finishes to choose from, we can create a kitchen that is truly unique and personal.
Exceptional Expertise and Craftsmanship
We insist on the highest standards of materials and workmanship. Each piece of furniture is handmade in our Hertfordshire workshop by skilled artisans who take immense pride in their craft. Our attention to detail and unwavering commitment to quality are reflected in the impeccable finish and functionality of every kitchen we create.
A Collaborative Experience
Our relationship with you is built on trust and open communication. We actively engage you throughout the entire process, providing regular updates and seeking your feedback to ensure the finished product exceeds your expectations.
The Wood Works Difference
Working with The Wood Works means:
- A personalized and collaborative design process
- Exceptional craftsmanship and attention to detail
- Unwavering commitment to quality materials
- Excellent communication and customer service
- A lasting relationship with a family-run business
Impressive Customer Service
Clare at the Letchworth office was very patient and understanding, allowing the customer to feel comfortable with the design and manufacturing process. The company retained their staff and honoured the contract despite the parent company going into receivership.
Poor Customer Service and Quality
The company was also responsible for a poor customer experience, installing units with inconsistencies in the wood stained doors and machine markings on the quartz worktop. The customer was left out of pocket due to the company's liquidation and failure to honour their contract.
Misleading Business Practices
The company was accused of misleading potential customers and old customers by continuing to trade under the same name and using the same social media accounts, even though they had gone into liquidation and had new ownership. The customer felt that the company had no moral compass and was more interested in fleecing customers than providing good service.
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