Trust us to keep you warm and safe
Here at Glowzone Sussex Ltd, we pride ourselves on being the premier, independent gas, heating and plumbing business in Brighton and Hove, and throughout Sussex. Our team of engineers have over 70 years of combined experience, working on a diverse range of boilers and systems. We cater to all domestic and business clients' heating and plumbing requirements, offering a unique level of quality service, achieved through considerable investment in our systems and dedicated staff.
Our Services
We offer a comprehensive range of services, including boiler installation, boiler repairs, burst pipes, central heating installations, gas safety inspections, general plumbing, hob and gas oven fitting, immersion tank replacements and repairs, kitchen sinks and waste disposals, landlord safety certificates, leaks, overflows, power flushing, and replacement radiators. Our team of experienced and helpful staff are always happy to assist you, providing impartial advice and a high standard of workmanship.
Our Commitment to Quality
At Glowzone Sussex Ltd, we are committed to providing the highest quality workmanship and services. We are accredited and monitored by several trade and industry bodies, ensuring our customers receive a high standard of workmanship and professionalism. Our company is authorised and regulated by the Financial Conduct Authority, and we act as a credit broker, offering finance options subject to status and credit check.
Our Team
Our team of engineers have over 70 years of combined experience, working on a diverse range of boilers and systems. We employ full-time apprentices who receive on-the-job training alongside day-release training provided by the Steve Willis Training & Assessment Centre. All of our plumbers, service engineers, and installers are fully employed by Glowzone Sussex Ltd, ensuring that we can guarantee you excellent service at all times.
Our Values
At Glowzone Sussex Ltd, we value our customers and strive to provide a high standard of service, quality workmanship, and professionalism. We believe in being reliable, efficient, and responsive to our customers' needs, and we pride ourselves on being a company that you can rely on.
Reliability and Punctuality
The company's reliability and punctuality have been questioned by some customers. One customer was left waiting for an engineer who failed to arrive and didn't even bother to call to apologize or explain the situation.
Professionalism and Work Quality
On the other hand, many customers have praised the company's professionalism, politeness, and tidiness. The engineers are well-mannered, take the time to explain what they're doing, and leave the workspace clean.
Efficiency and Response Time
The company's response time has been commended by several customers. Engineers have been known to arrive promptly, diagnose issues quickly, and provide effective solutions.
Pricing and Value for Money
Some customers have expressed concerns about the company's pricing, with one customer feeling ripped off by a quote for a minor repair. However, others have found the prices to be competitive, and the service to be good value for money.
Customer Service and Communication
Communication seems to be an area where the company can improve. Some customers have experienced poor communication, with one customer feeling misled and ignored by the company. However, others have praised the company's customer service, citing helpful and friendly staff.
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