Enhance Your IT, Enhance Your Business
At ITC Service, we pride ourselves on being a leading IT support and Cyber Security partner for businesses across the United Kingdom. With over 16 years of operation, we have built a reputation for providing award-winning IT support, with a 98% client retention rate. Our team of experts is dedicated to helping businesses reach their full IT potential, providing flexible and industry-leading IT support capabilities that cater to businesses of all sizes.
Our History
Formed in 2006, ITC Service has an outstanding customer retention rate. Companies who use us for the first time keep on using us, year after year. Our core values of Integrity, Trust, Communication, and Service are at the heart of everything we do. We have worked with over 400 clients across the UK, providing tailored IT solutions that meet their unique needs.
Our Services
We offer a range of services designed to help businesses streamline their operations and improve their IT infrastructure. Our IT Support services are tailored to keep your business running efficiently and hassle-free, ensuring that your technology and users never miss a beat. Our Cyber Security solutions are designed to fortify your business against digital threats, with a dedicated team of experts and our security scoring methodology. Our Communications solutions transform the way your team collaborates and works, with advanced solutions that eliminate distance as a barrier to success.
Our Expertise
Our team of experts has industry-leading expertise and tools to ensure your business stays safe and exceeds all compliance standards. Our Proactive Monitoring services use tools that in-house teams typically don't have access to, ensuring your servers and networks stay secure, updated, and online. Our Hardware supply solutions simplify the procurement process and optimize your technology investments.
Our Commitment to Sustainability
We are committed to sustainability, and our latest venture into renewable energy shows our commitment to reducing our carbon footprint. We have installed a 48kW solar array at our Hebburn HQ, a significant step towards our net-zero goals.
Our Awards and Recognition
We are proud of our industry recognition, with a Net Promoter Score consistently above 70%, which is considered 'World Class.' Our customer satisfaction rate is 98.8%, with an average call wait time of just 10 seconds and an average time to resolution of 2.80 hours.
Overview of Reviews
Excellent Customer Service
The majority of reviewers praised ITC's customer service, highlighting the friendly, knowledgeable, and efficient staff who resolve issues quickly and professionally.
Technician Praise
Many reviewers specifically mentioned the excellent service provided by the technicians, who were helpful, polite, and extremely good at solving technical problems.
Long-Term Satisfaction
Several reviewers expressed satisfaction with ITC's services over an extended period, with some having worked with the company for over 17 years and still receiving excellent service.
Negative Experiences
However, a few reviewers had negative experiences, citing unprofessionalism, unreliability, and poor customer service.
Common Praise
Common praises among reviewers include the company's expertise, personalized approach, and commitment to client satisfaction.
